Frequently Asked Questions

FAQ

Everything you need to know about staying at or renting out in Mar Menor Golf Resort and Serena Golf Resort.

Property Management & Sales

Houses In The Sun

✉ info@housesinthesun.net 📞 +(34) 667 592 527

Mar Menor Golf Resort

Gated golf community near the Mar Menor lagoon

Learn about the resort →

Serena Golf Resort

Beach-close golf resort with year-round appeal

Learn about the resort →

1. Contact info during stay

Please contact our partner, Houses In The Sun.
📞 +(34) 667 592 527  |  ✉ info@housesinthesun.net

2. Check-in procedure

  • Standard check-in time is from 17:00 to 21:00.
  • Please let us know your arrival time minimum 2 days before arrival.
  • Call us upon arrival so we are sure you arrive on time.
  • Contact Houses In The Sun: +(34) 667 592 527

3. Extended check-in request

  • Standard check-in is 17:00–21:00. We can accommodate check-ins outside these hours.
  • Our partner Houses In The Sun will handle your request including the cost of this service.
  • Contact them as early as possible, minimum 2 days before arrival.
  • ✉ info@housesinthesun.net  |  📞 +(34) 667 592 527
  • Provide: full name, rental address, rental date and desired check-in time.

4. Check-out procedure

  • Standard check-out time is 08:00–11:00.
  • Please let us know your check-out time in advance.
  • One of our team will meet you at the property at the agreed check-out time.
  • Contact Houses In The Sun if you have questions: +(34) 667 592 527

5. Extended check-out request

  • Standard check-out is 08:00–11:00. We can accommodate later check-outs.
  • Contact Houses In The Sun as early as possible: info@housesinthesun.net or +(34) 667 592 527
  • Provide: full name, rental address and desired check-out time.

6. Parking

Parking is available at the resort. Contact Houses In The Sun for details specific to your property: +(34) 667 592 527

7. What is included in the rental price?

All prices include:
  • Full cleaning before and after each stay
  • Water, electricity, gas and internet
  • Property maintenance
Extras such as parking, extra cleaning, cots and high chairs are available at additional cost.

8. Cancellation policy

Please see our full Terms & Conditions for our cancellation policy. For bookings made through Airbnb, their terms and conditions apply.

9. I want to rent out my property — who do I contact?

Contact Costadels directly: ✉ info@costadels.com  |  📞 +47 416 31 600

Or visit our Rent Out page for more information and a free income estimate.

10. Property for sale — who do I contact?

For property sales, contact our partner Houses In The Sun:
✉ info@housesinthesun.net  |  📞 +(34) 667 592 527